Frequently Asked Questions
Orders
How do I track my order?
Once your order is dispatched, you'll receive a tracking number via email. Use it to monitor your delivery through the carrier's website.
Can I change or cancel my order?
We can only make changes or cancellations before your order is dispatched. Contact us as soon as possible at support@mygardenplants.us. See our Cancellation Policy for more details.
Shipping
How long does delivery take?
Domestic orders typically arrive within 3–7 business days (standard) or 1–3 business days (express). International orders can take 7–21 business days. See our Shipping Policy for full details.
Do you ship internationally?
Yes, we ship to select countries worldwide. Shipping costs and delivery times are calculated at checkout.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery on unused items in their original condition and packaging, with any included tags and accessories. Visit our Return and Refund Policy for full details.
How do I exchange an item?
Email us at support@mygardenplants.us with your order number and the item you'd like to exchange for, and we'll guide you through the process.
Dimensions & Fit
How do I choose the right size?
Check the dimensions listed on each product page and measure your space before ordering. For planters, consider the space your plant's roots need as it grows.
Will your furniture fit my outdoor space?
Compare the product measurements with your available space, allowing room to move around comfortably. For larger furniture, also check doorways, gates, and access paths before ordering.
Products
How do I care for my My Garden Plants products?
Follow the care instructions provided with each item. Care requirements vary by material and finish. Use gentle cleaning methods and protect items from harsh weather where recommended.
Still have questions?
Email us at support@mygardenplants.us, and we'll aim to get back to you within 1–2 business days. You can also call us at +1 323 955 3948.