Cancellation Policy

We understand that plans change. Here is our policy on order cancellations.

Cancelling an Order

If you need to cancel an order, please contact us as soon as possible at support@mygardenplants.us. We will do our best to accommodate your request, but please note that orders can only be cancelled before they have been dispatched.

Orders Already Dispatched

Once an order has been dispatched, it can no longer be cancelled. In this case, you may return the item(s) in accordance with our Return and Refund Policy once you have received them.

Made-to-Order or Personalised Items

Cancellations are not accepted for made-to-order or personalised items once production has begun.

Refunds on Cancellations

If your cancellation is approved before dispatch, a full refund will be issued to your original payment method within 5–10 business days.

Contact Us

To request a cancellation, please email us at support@mygardenplants.us with your order number and reason for cancellation. You can also call us at +1 323 955 3948.